SOALAN LAZIM MENGENAI BANK RAKYAT
Bank Rakyat Whistleblowing FAQs
Q1: What is “Whistleblowing”?
A1: Whistleblowing is an act of voluntary disclosure/reporting to the
Management for further action, of any improper conduct (misconduct or
criminal offence or malpractices) committed or about to be committed by an
employee of the Bank.
Q2: Who is the “Whistleblower”?
A2: Any employee (or group of employees) of BANK RAKYAT or members of the
public including vendors, contractors or customers who make a disclosure
against an employee of the Bank about an actual, suspected or anticipated
improper conduct within the Bank.
Q3: What is Bank Rakyat Whistleblowing Policy?
A3: Bank Rakyat Whistleblowing Policy provides an avenue for all employees of
Bank Rakyat and members of the public to disclose any improper conduct in
accordance with the procedures as provided under the policy?
Q4: What is “Misconduct” or what kind of misconduct can I whistleblow?
A4: Misconduct means an improper behavior or an act or conduct in relations to
the employee’s duties or work which is inconsistent with the due performance
of his obligations as an employee and includes breach of discipline or violation
of the rules and regulations as set out in Code of Business Conduct and Ethics
(COBCE), policy and procedures, or other unlawful conduct which shall include
but not limited to the following:-
iii. Abuse of Power;
- Conflict of Interest;
- Theft or Embezzlement;
- Misuse of Company’s Property; or
vii. Non-Compliance to Procedure.
- MAKING DISCLOSURE
Q5: I am not certain whether the act or omission constitutes misconduct or
criminal offence. Should I still make the disclosure?
A5: Yes. The Whistleblowing Committee established by Bank Rakyat will
determine whether the disclosure constitutes a misconduct or criminal offence.
- CHANNELS OF REPORTING
Q6: To whom should I whistleblow?
A6: Disclosure can be made through Email to email@example.com in a
strictly confidential manner. You will be assigned with a reference number.
Further communications will be conducted using the said reference number.
Q7: What information should I provide to Bank Rakyat when I made the
A7: The following information are required by Bank Rakyat to expedite the
communication, investigation, deliberation and decision-making:-
- Details of the person (s) involved;
- Details of the allegation;
- Nature of the allegation.
- When and when the alleged misconduct / wrongdoing took place.
- Other relevant information; and
- Any supporting evidence if available
Q8: Can I choose to be anonymous when making a disclosure?
A8: In principle, Bank Rakyat requires the Whistleblower to disclose his/her
identity to enable him/her to be accorded with the necessary protection and
be informed on the outcome of the investigation.
Q9: Can I, as a Whistleblower later decide to withdraw my complaint?
A9: Yes, you may withdraw your complaint by using the same channel of
reporting you have chosen earlier. You will be required to furnish the reference
number assigned to you and state your reason(s) for withdrawal.
- PROTECTION ACCORDED TO WHISTLEBLOWER
Q10: What will be the type of protection of that could be accorded to me as
A10: You will be accorded with protection of confidentiality to the extent
reasonably practicable, and in case of the employees, protection against any
adverse and detrimental actions, to the extent reasonable practicable.
However, your consent will be sought should there be a need to disclose your
identity for investigation purposes. Process of the investigation may be
impacted if your consent is withheld.
Q11: Can the protection initially accorded be revoked? If yes, under what
circumstances can it be revoked?
A11: Yes. The protection to the whistleblower can be revoked under the
following circumstances, among others:-
▪ The whistleblower participated in the improper misconduct;
▪ The whistleblower willfully discloses a false statement;
▪ The disclosure is made in bad faith or with malicious intent;
▪ The disclosure is frivolous or vexatious; or
▪ The disclosure is made solely or substantially with the motive of avoiding
dismissal or other disciplinary action.
- ASSISTANCE IN THE INVESTIGATION
Q12: Will I be required to assist in the investigation as a result of my
A12: Yes. There will be instances where a Whistleblower may be called to assist in the investigation to provide more details/facts of his/her disclosure.